At 11jj, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, who it may be shared with, and the rights you hold over your own information.
Our Privacy Commitments
A quick overview of the principles underpinning our approach to data privacy. The complete legal text follows in full below.
All data transmitted between your device and the 11jj platform is protected by 256-bit SSL/TLS encryption — the same standard used by major financial institutions across Pakistan and globally.
11jj does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or commercial entities. Your data is used only for the purposes set out in this Policy.
You have the right to access, correct, export, or request deletion of your personal data at any time. 11jj makes it straightforward to exercise these rights via our support team.
All player data is stored on servers with strict access controls, regular security audits, and data retention policies that comply with our licensing obligations — no data is kept longer than necessary.
11jj collects only the personal data that is strictly necessary for account operation, payment processing, legal compliance, and service improvement. We do not collect data speculatively.
If 11jj ever experiences a data security incident that affects your information, we will notify affected players promptly and transparently, in accordance with our licensing obligations.
11jj is committed to protecting the privacy of all individuals who interact with our platform. We understand that personal data is sensitive, and we take our obligations as a data controller seriously. This Privacy Policy sets out in plain, clear terms how we handle your information — from the moment you visit the 11jj website to the day you close your account.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and 11jj. Where there is any conflict between those documents and this Privacy Policy with respect to data handling, this Privacy Policy shall prevail.
11jj operates the platform in accordance with our international gaming licence. Our data processing activities are designed to comply with internationally recognised data protection standards, including the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.
For the purposes of this Privacy Policy, 11jj is the data controller in respect of all personal data collected from players and visitors to the 11jj platform. As data controller, 11jj determines the purposes for which, and the means by which, personal data is processed.
If you have any questions, concerns, or requests relating to the processing of your personal data, please contact our privacy team using the contact details set out in Section 16 of this Policy. We aim to respond to all privacy-related enquiries within fifteen (15) business days.
11jj collects the following categories of personal data in the course of providing our services:
11jj collects personal data through the following mechanisms:
| Collection Method | Examples |
|---|---|
| Direct submission | Account registration form, KYC document uploads, support enquiries, deposit/withdrawal requests |
| Automated collection | Cookies, browser fingerprinting, session logs, IP address capture during platform use |
| Payment processors | Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, or Mastercard |
| Third-party verification | Identity and address verification data from third-party KYC service providers |
| Fraud prevention services | Risk flagging data from anti-fraud and AML compliance partners |
11jj processes personal data on one or more of the following legal bases, depending on the purpose of processing:
11jj uses collected personal data for the following purposes:
To create, maintain, and administer your 11jj account, including processing your registration, verifying your identity, and managing account security settings.
To process deposits and withdrawals via your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, or Mastercard), settle wagers, credit bonuses, and provide the full range of betting and casino products available on 11jj.
To satisfy 11jj's obligations under our gaming licence, applicable AML regulations, and other legal requirements — including identity verification, transaction monitoring, and reporting obligations to relevant regulatory authorities.
To detect, investigate, and prevent fraudulent activity, money laundering, account abuse, bonus exploitation, and other prohibited conduct. This includes automated risk scoring and manual review of flagged transactions or behaviours.
To monitor your betting activity for indicators of problem gambling and, where appropriate, to proactively contact you with responsible gaming information or to enforce deposit limits, cool-off periods, or self-exclusion as requested.
To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance in connection with your 11jj account or the Platform's features.
Where you have provided consent, to send you personalised promotional offers, bonus notifications, PSL season promotions, and platform news via email or on-site notification. You may withdraw marketing consent at any time through your account settings or by contacting our support team.
To analyse aggregated usage patterns to improve platform performance, identify popular features, optimise the user experience, and develop new products relevant to our Pakistani player base.
11jj may share your personal data with the following categories of recipients where strictly necessary:
All third parties with whom 11jj shares data are required to implement appropriate data security measures and are prohibited from using your personal data for their own commercial purposes.
11jj uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that allow us to recognise you across sessions and improve your experience. The following categories of cookies are used:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Session management, login persistence, fraud prevention signals, platform security | Yes |
| Functional | Remembering your language, odds format, and platform preferences | Optional |
| Analytics | Aggregated usage statistics to improve platform performance and content relevance | Optional |
| Marketing | Personalised promotional content based on your activity on the 11jj platform | Optional |
You can manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may affect the functionality of the 11jj platform.
11jj retains personal data only for as long as necessary for the purposes for which it was collected or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
11jj implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:
As an 11jj player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our privacy team using the details in Section 16.
You have the right to request a copy of all personal data that 11jj holds about you. We will provide this within thirty (30) days of a valid request.
You have the right to request correction of any inaccurate or incomplete personal data held by 11jj. Some corrections may require supporting documentation.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to 11jj's legal obligations — data required for AML, KYC, or licensing compliance cannot be deleted until the relevant retention period expires.
You may request that 11jj limits the processing of your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved.
You have the right to receive a copy of the personal data you have provided to 11jj in a structured, machine-readable format where processing is based on consent or contractual necessity.
You may object to processing of your personal data where that processing is based on 11jj's legitimate interests — including direct marketing and certain types of profiling. Marketing objections will always be honoured.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing conducted prior to withdrawal.
The 11jj platform may contain references to third-party service providers — principally payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard) and game content providers. When you interact with these providers' services, you may also be subject to their own privacy policies, which are independent of this document.
11jj is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you use in connection with your 11jj account. All third-party providers integrated into the 11jj platform are subject to contractual data processing agreements that restrict their use of your data to the specific purposes authorised by 11jj.
11jj employs mandatory age verification procedures during account registration and KYC processing to prevent access by minors. If 11jj becomes aware that personal data has been inadvertently collected from a person under the age of 21, that account will be immediately closed, all associated data deleted in accordance with our data retention policy, and any deposits returned to the originating payment method following identity confirmation.
If you are a parent or guardian and believe that your child may have created an 11jj account, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.
As an internationally licensed gaming platform, some processing of your personal data may involve transfer to and storage on servers located outside Pakistan. Where such transfers occur, 11jj ensures that appropriate safeguards are in place to provide an equivalent level of data protection to that which exists within Pakistan's applicable legal framework. These safeguards may include:
By using the 11jj platform, you acknowledge that your personal data may be transferred, stored, and processed outside Pakistan as described in this section.
11jj reserves the right to update this Privacy Policy at any time. Where material changes are made — for example, changes to the types of data collected, new purposes for processing, or significant changes to data sharing arrangements — 11jj will notify registered players via email or a prominent notice on the 11jj platform at least seven (7) days before the changes take effect.
The "Last Reviewed" date at the top of this Policy indicates when it was most recently updated. We recommend revisiting this page periodically to remain informed of how your data is handled. Continued use of the 11jj platform following the effective date of any updated Policy constitutes acceptance of the revised terms.
For all privacy-related enquiries, requests to exercise your data rights, or concerns about how 11jj handles your personal data, please contact us through the following channels. We aim to respond to all privacy requests within fifteen (15) business days.
This Privacy Policy was last reviewed on 1 January 2026. All previous versions are superseded by this document.
Now you know how 11jj protects your data. Create your free account and enjoy cricket betting, live casino, and slots with the peace of mind that comes from a genuinely secure platform.